About the Journal

The Journal of Service Management Research (SMR) is a forum for academic dialogue among researchers from various business disciplines focusing on services. The journal provides critical accounts of the latest developments in key areas of service research. SMR explicitly pursues an interdisciplinary research agenda.

Objectives of the journal in the publication process:

  • SMR is committed to interdisciplinarity. Articles are published that comprehensively discuss economic topics related to service research. Contributions from disciplines other than management – engineering, psychology, economics – are explicitly encouraged, as long as they address economic topics.
  • SMR explicitly aims to promote and initiate interdisciplinary research. This is to be done in scientific societies and in cooperation with organizers of scientific conferences and (annual) meetings.
  • SMR sets high quality standards. A high reputation and the rating “B-Journal” for scientific journals are aimed for.
  • SMR also publishes articles with specific European relevance, e.g. articles on service industries and sectors, which are particularly widespread in Europe.
  • Both conceptual theoretical and empirical papers are represented in the SMR. The intention is to achieve a balance between the different types of contributions. The same applies to contributions on basic research and applied science.
  • Articles published in the SMR undergo a peer review process. SMR guarantees a fast, high quality and fair review process. The authors and editors are guaranteed a high degree of transparency. The peer review process takes an average of eight weeks.

Please find further information about the SMR on our website:
Website – Journal of Service Management Research